Technology has changed the way that human interaction regularly takes place. It will constantly change as new ways of communicating are introduced to us. I am sitting here wondering how my everyday communication routine (I know, right?...sad) with certain people in my life would take place 20 years ago. I would maybe make a few phone calls a day on my oversized cell phone that weighed 5 pounds, and probably have a few more face-to-face conversations. But now we have the capability to instantly connect multiple people at any given point that we desire. I can keep up with friends from highschool and college that I rarely get to see or the ones that live states away. Distance is only something that disrupts in person face-to-face communication, but we are left with tons of other options.
A few months ago, our augmented reality mobile app, Lime, was launched to a group of private beta users. After an array of user feedback and suggestions, a new and improved version of Lime has been created and released to a larger group of beta users. This latest version comes with more reliable and stable videos, as well as a more realistic augmented reality.
“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”
Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service
People often wonder when we will have modern technology capable of giving doctors the chance to interact and aid underprivileged people in developing countries. With the help of augmented reality that day has arrived. Surgeons with the Global Smile Foundation preformed an amazing international surgery this week with the aid of augmented reality and Google Glass. This cutting edge technology allowed a surgeon in Birmingham, Alabama to collaborate with surgeons in El Salvador to correct an infant patient's lip defect. The instant connection allowed Dr. Raj Vyas to virtually interact and assist surgeons with the Global Smile Foundation in the operating room in El Salvador, in real time.
In today’s world, service businesses are looking to improve their rate of successful repairs. Repairing things correctly the first time, and avoiding repeat visits is known as "first time fixed rate". Therefor finding the key to making the repair only once lowers both labor costs and expense.
I’m often presented with the question: how do virtual interaction and annotation compare to face-to-face video chat for remote support? This is an important question, and so I’ll try to paint a clear picture of how the two are similar, as well as different.