Why Google & Amazon Are Investing In Remote Video Support Now

Posted by Matt May on Wed, Oct 15, 2014

“Help!”

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Tags: mayday, google helpouts, remote video support, response time, customer service, video chat

Is Technology Shrinking the Business World?

Posted by Lauren Bailey on Fri, Aug 29, 2014

Technology will constantly change the working world, but is it starting to shrink it? Think of what the business setting used to be like 20 years ago. In-person meetings were essential and also traveling to meet with clients. Land lines were one of the only hopes of communicating, and if you were out of the office, it was almost impossible to connect with coworkers and clients until you returned. Ten years later we see cell phones and email revolutionize the business world and create mobile ability for companies. But now we have come even farther than that.

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Tags: remote service, remote video support, advancement, technology, video chat

6 Tips for Using Video Chat in an Operating Room

Posted by Matt May on Wed, Jun 04, 2014

Over the last couple years, we’ve seen our customers do incredible things for their businesses by implementing video in the operating room. The use of real-time video chat in the operating room is a global trend that’s accelerating. But how do you actually use video in an OR? We’ve made a list of six tips that we’ve learned from observing thousands of video sessions in the OR.

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Tags: tips, video chat, operating room

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