There has always been a barrier when it comes to communicating through words alone- especially for all of you visual learners of the world…(raising my hand). We can tell someone as much information as we want to, but is the information substantially being absorbed? Is it being understood the wrong way due to lack of visualization? Most likely. Ninety percent of information your brain processes is visual, and visuals are processed 60,000 times faster in the brain than text or words. How many times have you been taking directions from someone and you were confused about what they were explaining because you were creating an inaccurate mental picture? Probably more times than not.
“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”
Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service
Over the last several years, we’ve been able to see many different companies integrate remote support into their business. But, something really important that we’ve learned is that remote support isn’t for everyone. Along the way, we’ve identified six criteria that can help predict whether remote support will be beneficial for your organization: