Growing Your Lime Network

Posted by Lauren Bailey on Thu, Feb 05, 2015

The single most important feature to Lime is the ability to create a network. We created Lime to connect friends, family, colleagues...and maybe people who are meeting for the first time. In order to do this, users need to create and grow their network base. Think about when you use a social media outlet, like Facebook or Twitter. It would be completely useless without connecting and engaging with others. Your sole purpose for those sites are to connect with other people, and the same goes for Lime. We want all of our users to take full advantage of our technology and grow their network to share this with as many others as possible.

Read More

Tags: remote service and support, Communication, Growing Network

3 Tips to Increase Lime Video Quality

Posted by Lauren Bailey on Tue, Aug 26, 2014

We hope that those of you who have used our mobile app, Lime, have been satisfied with your experience so far. For those of you who have still not downloaded our augmented reality mobile app, drop what you are doing now and click here

Read More

Tags: remote service and support, mobile video, help over video, mobile, video, technology

Future of the Mobile Workforce

Posted by Lauren Bailey on Wed, Aug 13, 2014

Technology is constantly changing and evolving the working world. One in five Americans work from home without even stepping into an office, and that number is expected to increase by 64 percent in the next in the next five years. Crazy right? Over 32 percent of these people globally can work remotely with only mobile devices, and actually rely on them more than any other tool. No office, no computer and no need to even leave their home. Work doesn’t always have to take place in a cubicle, it can happen anywhere. The working environment that has been viewed as the “norm” for years is changing as mobile is becoming a new reality.

Read More

Tags: mobile video for field service, google, remote video support, remote service and support, mobile video, mobile, Communication, technology

What Would You do with 22.6 Million Extra Minutes Today?

Posted by Drew Deaton on Mon, Jul 28, 2014

So as I was flying back from a lovely weekend with extended family in Maryland, I had the opportunity to think about all the time I spend in airline security lines. In fact, after missing my first flight, I learned 1 hour is not enough at Baltimore Washington International (BWI).  I also had a large amount of time to ponder the subject, sign up for the Global Entry program (which includes TSA pre-check), and test our new version of Lime (limeapp.me).  I sure hope I pass my interview for Global Entry in late August!  I can’t even imagine the line for the re-test.

Read More

Tags: remote support, remote service, remote video support, remote service and support, mobile video, mobile field service, TSA, tips

Mobile Field Service: The State of the Art is Changing (Rapidly)

Posted by Richard Baugh on Thu, Mar 13, 2014

“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”  

Read More

Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service

Remote Mobile Support: The Future of Service Repairs

Posted by Richard Baugh on Tue, Jan 21, 2014

In today’s world, service businesses are looking to improve their rate of successful repairs.  Repairing things correctly the first time, and avoiding repeat visits is known as  "first time fixed rate".  Therefor finding the key to making the repair only once lowers both labor costs and expense. 

Read More

Tags: mobile video for field service, augmented reality, virtual interaction, remote service, remote video support, remote service and support, field service, mobile field service

5 Reasons Remote Service is a Trend Worth Watching

Posted by Matt May on Mon, Oct 07, 2013

The need to stay current with new technologies that create efficiencies has always been a priority for the field service manager, but that fact may be true now more than ever. Whether it’s mobile devices, the Cloud, data security, or the rise of real-time video, the dramatic changes in technology are impacting how field service businesses can provide service. With the development of remote service, businesses that traditionally have had to support their product with on-site personnel are leveraging new methods that are more cost-effective, and potentially allow more rapid, effective service.

Read More

Tags: remote service, remote service and support

Google’s Bet on the Future of Remote Service and Support

Posted by Matt May on Tue, Oct 01, 2013

For years, companies like Siemens, GE, and NextNine have offered remote service software allowing remote diagnosis and product support. In 2012, IMS Research estimated the remote monitoring market alone was worth $29 billion. In the desktop PC market, many companies offer a remote desktop capability, which gives a remote software specialist the ability to “take control” of your computer and assist with issues in real-time. Imagine someone on the other side of the world controlling your mouse cursor and installing programs to fix your ailing PC.

Read More

Tags: google, remote service, google helpouts, remote service and support

download-free-case-study

Most Popular Posts

trinity-case-study