What Would You do with 22.6 Million Extra Minutes Today?

Posted by Drew Deaton on Mon, Jul 28, 2014

So as I was flying back from a lovely weekend with extended family in Maryland, I had the opportunity to think about all the time I spend in airline security lines. In fact, after missing my first flight, I learned 1 hour is not enough at Baltimore Washington International (BWI).  I also had a large amount of time to ponder the subject, sign up for the Global Entry program (which includes TSA pre-check), and test our new version of Lime (limeapp.me).  I sure hope I pass my interview for Global Entry in late August!  I can’t even imagine the line for the re-test.

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Tags: remote support, remote service, remote video support, remote service and support, mobile video, mobile field service, TSA, tips

Mobile Field Service: The State of the Art is Changing (Rapidly)

Posted by Richard Baugh on Thu, Mar 13, 2014

“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”  

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Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service

Augmented Reality Connects Surgeons in Birmingham to El Salvador

Posted by Richard Baugh on Fri, Jan 24, 2014

People often wonder when we will have modern technology capable of giving doctors the chance to interact and aid underprivileged people in developing countries.  With the help of augmented reality that day has arrived.  Surgeons with the Global Smile Foundation preformed an amazing international surgery this week with the aid of augmented reality and Google Glass.  This cutting edge technology allowed a surgeon in Birmingham, Alabama to collaborate with surgeons in El Salvador to correct an infant patient's lip defect.  The instant connection allowed Dr. Raj Vyas to virtually interact and assist surgeons with the Global Smile Foundation in the operating room in El Salvador, in real time.

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Tags: google glass, augmented reality, virtual interaction, collaboration, remote service, remote video support, mobile field service

Remote Mobile Support: The Future of Service Repairs

Posted by Richard Baugh on Tue, Jan 21, 2014

In today’s world, service businesses are looking to improve their rate of successful repairs.  Repairing things correctly the first time, and avoiding repeat visits is known as  "first time fixed rate".  Therefor finding the key to making the repair only once lowers both labor costs and expense. 

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Tags: mobile video for field service, augmented reality, virtual interaction, remote service, remote video support, remote service and support, field service, mobile field service

4 Strategies for Successfully Using Mobile Video for Field Service

Posted by Matt May on Wed, Aug 28, 2013

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Tags: strategy, mobile video, field service, mobile field service

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