Why Google & Amazon Are Investing In Remote Video Support Now

Posted by Matt May on Wed, Oct 15, 2014


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Tags: mayday, google helpouts, remote video support, response time, customer service, video chat

Why Google and Amazon Are Investing in Remote Support Now

Posted by Matt May on Tue, Oct 29, 2013

Remote support isn't just the way of the future - it's actually here today. Lately, a few scrappy companies have decided that they, too, agree. Here’s a quick look at two of them, and why they’ve decided remote support is a paradigm worth investing in:

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Tags: google, remote support, amazon, mayday, google helpouts

Google’s Bet on the Future of Remote Service and Support

Posted by Matt May on Tue, Oct 01, 2013

For years, companies like Siemens, GE, and NextNine have offered remote service software allowing remote diagnosis and product support. In 2012, IMS Research estimated the remote monitoring market alone was worth $29 billion. In the desktop PC market, many companies offer a remote desktop capability, which gives a remote software specialist the ability to “take control” of your computer and assist with issues in real-time. Imagine someone on the other side of the world controlling your mouse cursor and installing programs to fix your ailing PC.

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Tags: google, remote service, google helpouts, remote service and support


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