The ways to interact using technology are exploding. You can email, or message if it's ok to wait a few minutes. If you are in real-time you can talk, use Google Hangouts, or use video to communicate. The options for virtual reality, cinematic reality, and merged reality are exploding as well. Oculus Rift, Samsung, Magic Leap, and multiple others are moving virtual reality into the mainstream.
Technology is constantly changing and evolving the working world. One in five Americans work from home without even stepping into an office, and that number is expected to increase by 64 percent in the next in the next five years. Crazy right? Over 32 percent of these people globally can work remotely with only mobile devices, and actually rely on them more than any other tool. No office, no computer and no need to even leave their home. Work doesn’t always have to take place in a cubicle, it can happen anywhere. The working environment that has been viewed as the “norm” for years is changing as mobile is becoming a new reality.
I’m really excited and pleased to welcome Aaron Brennan to the VIPAAR team as our new director of marketing. We met Aaron when he visited Birmingham several months ago and were blown away by his marketing experience on several very successful teams.
Nearly everyone I talk to asks me about Google Glass. Being one of the first members of the Glass Explorer Program has been incredible, and has given me real insight into how large of a bet Google is making on Glass. To those of us in the remote video support industry, Google Glass may very likely be the next big thing.
We had a question: could a Rubik's cube expert assist a complete novice in completing a cube in under 10 minutes? Watch and find out:
Remote support isn't just the way of the future - it's actually here today. Lately, a few scrappy companies have decided that they, too, agree. Here’s a quick look at two of them, and why they’ve decided remote support is a paradigm worth investing in:
For years, companies like Siemens, GE, and NextNine have offered remote service software allowing remote diagnosis and product support. In 2012, IMS Research estimated the remote monitoring market alone was worth $29 billion. In the desktop PC market, many companies offer a remote desktop capability, which gives a remote software specialist the ability to “take control” of your computer and assist with issues in real-time. Imagine someone on the other side of the world controlling your mouse cursor and installing programs to fix your ailing PC.
Google Glass has been released to 10,000 consumers and developers. As a member of the Glass Explorer program, we’ve discovered Glass can be used for more than just taking pictures, recording video, and posting updates on social networks.