It's Hip to Be Reality (Virtual Reality, Cinematic Reality, Merged Reality)

Posted by Drew Deaton on Fri, Oct 31, 2014

The ways to interact using technology are exploding. You can email, or message if it's ok to wait a few minutes.  If you are in real-time you can talk, use Google Hangouts, or use video to communicate. The options for virtual reality, cinematic reality, and merged reality are exploding as well. Oculus Rift, Samsung, Magic Leap, and multiple others are moving virtual reality into the mainstream.

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Tags: google, Virtual Reailty, technology, cinematic reality

Future of the Mobile Workforce

Posted by Lauren Bailey on Wed, Aug 13, 2014

Technology is constantly changing and evolving the working world. One in five Americans work from home without even stepping into an office, and that number is expected to increase by 64 percent in the next in the next five years. Crazy right? Over 32 percent of these people globally can work remotely with only mobile devices, and actually rely on them more than any other tool. No office, no computer and no need to even leave their home. Work doesn’t always have to take place in a cubicle, it can happen anywhere. The working environment that has been viewed as the “norm” for years is changing as mobile is becoming a new reality.

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Tags: mobile video for field service, google, remote video support, remote service and support, mobile video, mobile, Communication, technology

Aaron Brennan from Google X to Lead VIPAAR Marketing Team

Posted by Matt May on Mon, Apr 14, 2014

I’m really excited and pleased to welcome Aaron Brennan to the VIPAAR team as our new director of marketing. We met Aaron when he visited Birmingham several months ago and were blown away by his marketing experience on several very successful teams.

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Tags: google glass, google, augmented reality, wearable technology, google plus

Why Google Glass is the Future of Remote Video Support

Posted by Matt May on Thu, Nov 21, 2013

Nearly everyone I talk to asks me about Google Glass. Being one of the first members of the Glass Explorer Program has been incredible, and has given me real insight into how large of a bet Google is making on Glass. To those of us in the remote video support industry, Google Glass may very likely be the next big thing.

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Tags: google glass, google, remote video support

Using VIPAAR to Solve a Rubik's Cube with Google Glass [video]

Posted by Matt May on Tue, Nov 12, 2013

We had a question: could a Rubik's cube expert assist a complete novice in completing a cube in under 10 minutes? Watch and find out:

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Tags: google glass, google, augmented reality

Why Google and Amazon Are Investing in Remote Support Now

Posted by Matt May on Tue, Oct 29, 2013

Remote support isn't just the way of the future - it's actually here today. Lately, a few scrappy companies have decided that they, too, agree. Here’s a quick look at two of them, and why they’ve decided remote support is a paradigm worth investing in:

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Tags: google, remote support, amazon, mayday, google helpouts

Google’s Bet on the Future of Remote Service and Support

Posted by Matt May on Tue, Oct 01, 2013

For years, companies like Siemens, GE, and NextNine have offered remote service software allowing remote diagnosis and product support. In 2012, IMS Research estimated the remote monitoring market alone was worth $29 billion. In the desktop PC market, many companies offer a remote desktop capability, which gives a remote software specialist the ability to “take control” of your computer and assist with issues in real-time. Imagine someone on the other side of the world controlling your mouse cursor and installing programs to fix your ailing PC.

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Tags: google, remote service, google helpouts, remote service and support

What Google Glass Means for Mobile Video for Field Service

Posted by Matt May on Tue, Sep 17, 2013

Google Glass has been released to 10,000 consumers and developers. As a member of the Glass Explorer program, we’ve discovered Glass can be used for more than just taking pictures, recording video, and posting updates on social networks.

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Tags: mobile video for field service, google glass, google

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