6 Common Misconceptions About Augmented Reality

Posted by Matt May on Tue, Dec 02, 2014

Augmented reality is an incredibly fast growing technology space. When software “improves” our perception of the real world by adding digital elements, you’re seeing augmented reality. Whether this is a heads-up display in a jet fighter, a golf rangefinder that displays the distance to the green, or a translation app that displays translations on top of the original text, augmented reality can do amazing things to improve our lives.

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Tags: google glass, augmented reality, field service, retail, manufacturing

How To: Improve Customer Service with Remote Video Support

Posted by Matt May on Wed, Oct 08, 2014

In the last post we established two key facts about today’s customers:

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Tags: google glass, remote video support, field service, customer service

How Mobile Video Will Change Field Service

Posted by Matt May on Tue, Sep 30, 2014

Service businesses across the globe are using innovative apps to completely rethink how they serve their customers. The number of applications that touch field service is increasing rapidly. If you work in field service, finding innovative ways to decrease travel costs, increase productivity, and improve your first-time-fix rate are probably among your top priorities.

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Tags: mobile video for field service, mobile video, field service

The $14,500,000 Minute

Posted by Drew Deaton on Fri, Apr 25, 2014

NPR featured one of my favorites this morning: the man wearing brown shorts that keeps our business growing. You may know him (or her)! I don't know what we would do without Earl. In 60 seconds he can change our world with just the thing we need. It's not by accident. Earl uses the latest in technology. With push-to-open door locks, computer tracked packages, and complex algorithms to guide his feet (and trucks), he is 33% faster than 20 years ago. Those savings add up.

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Tags: field service, technology

Mobile Field Service: The State of the Art is Changing (Rapidly)

Posted by Richard Baugh on Thu, Mar 13, 2014

“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”  

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Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service

Remote Mobile Support: The Future of Service Repairs

Posted by Richard Baugh on Tue, Jan 21, 2014

In today’s world, service businesses are looking to improve their rate of successful repairs.  Repairing things correctly the first time, and avoiding repeat visits is known as  "first time fixed rate".  Therefor finding the key to making the repair only once lowers both labor costs and expense. 

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Tags: mobile video for field service, augmented reality, virtual interaction, remote service, remote video support, remote service and support, field service, mobile field service

4 Strategies for Successfully Using Mobile Video for Field Service

Posted by Matt May on Wed, Aug 28, 2013

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Tags: strategy, mobile video, field service, mobile field service

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