Augmented reality is an incredibly fast growing technology space. When software “improves” our perception of the real world by adding digital elements, you’re seeing augmented reality. Whether this is a heads-up display in a jet fighter, a golf rangefinder that displays the distance to the green, or a translation app that displays translations on top of the original text, augmented reality can do amazing things to improve our lives.
Service businesses across the globe are using innovative apps to completely rethink how they serve their customers. The number of applications that touch field service is increasing rapidly. If you work in field service, finding innovative ways to decrease travel costs, increase productivity, and improve your first-time-fix rate are probably among your top priorities.
NPR featured one of my favorites this morning: the man wearing brown shorts that keeps our business growing. You may know him (or her)! I don't know what we would do without Earl. In 60 seconds he can change our world with just the thing we need. It's not by accident. Earl uses the latest in technology. With push-to-open door locks, computer tracked packages, and complex algorithms to guide his feet (and trucks), he is 33% faster than 20 years ago. Those savings add up.
“Look at the back of the panel…Okay now do you see the second blue wire from the left?…Okay now plug that into the third jack from the bottom…”
Tags: mobile video for field service, augmented reality, remote support, virtual interaction, remote service, remote video support, remote service and support, strategy, mobile video, field service, mobile field service
In today’s world, service businesses are looking to improve their rate of successful repairs. Repairing things correctly the first time, and avoiding repeat visits is known as "first time fixed rate". Therefor finding the key to making the repair only once lowers both labor costs and expense.