4 Ways Analytics Can Help Solve Your Remote Support Problems

Posted by Matt May on Tue, Oct 22, 2013

Many businesses have given remote support “a try,” but haven’t found success or seen a value. I often hear service managers tell me their team has tried out Facetime or Skype, but the usage wasn’t enough to merit a larger roll-out. There is a key reason that these sorts of ad-hoc trials almost never work: they lack process. And in order for process to exist, there must be analytics around what you’re doing.

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Tags: remote support, analytics

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