Comparison: Collaboration vs Face-To-Face Video for Remote Support

Posted by Matt May on Mon, Nov 04, 2013

I’m often presented with the question: how do virtual interaction and annotation compare to face-to-face video chat for remote support? This is an important question, and so I’ll try to paint a clear picture of how the two are similar, as well as different.

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Tags: remote support, amazon, mayday, annotation, virtual interaction, collaboration

Why Google and Amazon Are Investing in Remote Support Now

Posted by Matt May on Tue, Oct 29, 2013

Remote support isn't just the way of the future - it's actually here today. Lately, a few scrappy companies have decided that they, too, agree. Here’s a quick look at two of them, and why they’ve decided remote support is a paradigm worth investing in:

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Tags: google, remote support, amazon, mayday, google helpouts

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