Why Google & Amazon Are Investing In Remote Video Support Now

Posted by Matt May on Wed, Oct 15, 2014

“Help!”

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Tags: mayday, google helpouts, remote video support, response time, customer service, video chat

How Fitness Wearables Are Changing My Life (And Your's Soon, Too)

Posted by Drew Deaton on Mon, Oct 13, 2014

This may not be surprising, but I love new tech. But...it has to be useful. Yes, Google Glass and the Apple Watch see a lot of press. We have actually have a few Google Glass devices around the office. What has really exploded recently are wearables to track your health. I just recently took the plunge and bought a Jawbone UP24.  There are features I like and my young daughters are always asking me how many steps we took during any walk or run.  You can go as far as tracking your weight, exercise habits, food intake and I’m sure much more. The tiny (Lime-colored) computer strapped to my wrist is monitoring my EVERY move: 880 steps so far today. It automatically syncs that information to an app on my phone that I can check any time. 

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Tags: advancement, fitness wearables, Jawbone UP24, apple, wearables

How To: Improve Customer Service with Remote Video Support

Posted by Matt May on Wed, Oct 08, 2014

In the last post we established two key facts about today’s customers:

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Tags: google glass, remote video support, field service, customer service

How Mobile Video Will Change Field Service

Posted by Matt May on Tue, Sep 30, 2014

Service businesses across the globe are using innovative apps to completely rethink how they serve their customers. The number of applications that touch field service is increasing rapidly. If you work in field service, finding innovative ways to decrease travel costs, increase productivity, and improve your first-time-fix rate are probably among your top priorities.

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Tags: mobile video for field service, mobile video, field service

Apple's Influence on Technology

Posted by Aaron Brennan on Fri, Sep 12, 2014

We all know that Apple’s huge influence not only in the technology world, but in millions of consumer’s lives is undeniable. Apple has paved the way for what to “do right” in the tech world to please consumers wants and needs. They know that with advanced technology, there will be a large population of consumers that don’t know how to use it.

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Tags: apple, iphone 6, technology, Tech

Technology and Evolving Ways of Communication

Posted by Lauren Bailey on Tue, Sep 09, 2014

Technology has changed the way that human interaction regularly takes place. It will constantly change as new ways of communicating are introduced to us. I am sitting here wondering how my everyday communication routine (I know, right?...sad) with certain people in my life would take place 20 years ago. I would maybe make a few phone calls a day on my oversized cell phone that weighed 5 pounds, and probably have a few more face-to-face conversations. But now we have the capability to instantly connect multiple people at any given point that we desire. I can keep up with friends from highschool and college that I rarely get to see or the ones that live states away. Distance is only something that disrupts in person face-to-face communication, but we are left with tons of other options.

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Tags: virtual interaction, collaboration, help over video, advancement, mobile, Communication, technology, tips, social media

Is Technology Shrinking the Business World?

Posted by Lauren Bailey on Fri, Aug 29, 2014

Technology will constantly change the working world, but is it starting to shrink it? Think of what the business setting used to be like 20 years ago. In-person meetings were essential and also traveling to meet with clients. Land lines were one of the only hopes of communicating, and if you were out of the office, it was almost impossible to connect with coworkers and clients until you returned. Ten years later we see cell phones and email revolutionize the business world and create mobile ability for companies. But now we have come even farther than that.

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Tags: remote service, remote video support, advancement, technology, video chat

3 Tips to Increase Lime Video Quality

Posted by Lauren Bailey on Tue, Aug 26, 2014

We hope that those of you who have used our mobile app, Lime, have been satisfied with your experience so far. For those of you who have still not downloaded our augmented reality mobile app, drop what you are doing now and click here

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Tags: remote service and support, mobile video, help over video, mobile, video, technology

Future of the Mobile Workforce

Posted by Lauren Bailey on Wed, Aug 13, 2014

Technology is constantly changing and evolving the working world. One in five Americans work from home without even stepping into an office, and that number is expected to increase by 64 percent in the next in the next five years. Crazy right? Over 32 percent of these people globally can work remotely with only mobile devices, and actually rely on them more than any other tool. No office, no computer and no need to even leave their home. Work doesn’t always have to take place in a cubicle, it can happen anywhere. The working environment that has been viewed as the “norm” for years is changing as mobile is becoming a new reality.

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Tags: mobile video for field service, google, remote video support, remote service and support, mobile video, mobile, Communication, technology

The Value of Non-Verbal Communication

Posted by Lauren Bailey on Mon, Aug 04, 2014

There has always been a barrier when it comes to communicating through words alone- especially for all of you visual learners of the world…(raising my hand). We can tell someone as much information as we want to, but is the information substantially being absorbed? Is it being understood the wrong way due to lack of visualization? Most likely. Ninety percent of information your brain processes is visual, and visuals are processed 60,000 times faster in the brain than text or words. How many times have you been taking directions from someone and you were confused about what they were explaining because you were creating an inaccurate mental picture? Probably more times than not.

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Tags: augmented reality, collaboration, strategy, help over video, Learning, Communication

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