Matt May

Recent Posts

6 Common Misconceptions About Augmented Reality

Posted by Matt May on Tue, Dec 02, 2014

Augmented reality is an incredibly fast growing technology space. When software “improves” our perception of the real world by adding digital elements, you’re seeing augmented reality. Whether this is a heads-up display in a jet fighter, a golf rangefinder that displays the distance to the green, or a translation app that displays translations on top of the original text, augmented reality can do amazing things to improve our lives.

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Tags: google glass, augmented reality, field service, retail, manufacturing

Why Google & Amazon Are Investing In Remote Video Support Now

Posted by Matt May on Wed, Oct 15, 2014

“Help!”

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Tags: mayday, google helpouts, remote video support, response time, customer service, video chat

How To: Improve Customer Service with Remote Video Support

Posted by Matt May on Wed, Oct 08, 2014

In the last post we established two key facts about today’s customers:

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Tags: google glass, remote video support, field service, customer service

How Mobile Video Will Change Field Service

Posted by Matt May on Tue, Sep 30, 2014

Service businesses across the globe are using innovative apps to completely rethink how they serve their customers. The number of applications that touch field service is increasing rapidly. If you work in field service, finding innovative ways to decrease travel costs, increase productivity, and improve your first-time-fix rate are probably among your top priorities.

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Tags: mobile video for field service, mobile video, field service

6 Tips for Using Video Chat in an Operating Room

Posted by Matt May on Wed, Jun 04, 2014

Over the last couple years, we’ve seen our customers do incredible things for their businesses by implementing video in the operating room. The use of real-time video chat in the operating room is a global trend that’s accelerating. But how do you actually use video in an OR? We’ve made a list of six tips that we’ve learned from observing thousands of video sessions in the OR.

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Tags: tips, video chat, operating room

Lime App by Vipaar is Here: Help People Over Video

Posted by Matt May on Tue, May 20, 2014

Over the last few years, we’ve gotten some consistent feedback. Smaller, faster, cheaper. More mobile. Today, we’re proud to announce that we’ve launched Lime, the Vipaar mobile app, to a small group of private beta participants who will experience a completely new way of doing video. 

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Tags: help over video, launch

Aaron Brennan from Google X to Lead VIPAAR Marketing Team

Posted by Matt May on Mon, Apr 14, 2014

I’m really excited and pleased to welcome Aaron Brennan to the VIPAAR team as our new director of marketing. We met Aaron when he visited Birmingham several months ago and were blown away by his marketing experience on several very successful teams.

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Tags: google glass, google, augmented reality, wearable technology, google plus

5 Things You Didn’t Know About Remote Video Support

Posted by Matt May on Wed, Dec 11, 2013

You may have never thought about it, but remote support comes in several distinct forms. There’s over-the-phone, the one most of us are familiar with, but there’s also text chat, remote desktop, and video-based remote support, among many others. While the first three are well-established - phone, text chat, and remote desktop - video is quickly becoming the gold standard in several industries.

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Tags: remote video support

Why Google Glass is the Future of Remote Video Support

Posted by Matt May on Thu, Nov 21, 2013

Nearly everyone I talk to asks me about Google Glass. Being one of the first members of the Glass Explorer Program has been incredible, and has given me real insight into how large of a bet Google is making on Glass. To those of us in the remote video support industry, Google Glass may very likely be the next big thing.

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Tags: google glass, google, remote video support

Using VIPAAR to Solve a Rubik's Cube with Google Glass [video]

Posted by Matt May on Tue, Nov 12, 2013

We had a question: could a Rubik's cube expert assist a complete novice in completing a cube in under 10 minutes? Watch and find out:

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Tags: google glass, google, augmented reality

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