It's Hip to Be Reality (Virtual Reality, Cinematic Reality, Merged Reality)

Posted by Drew Deaton on Fri, Oct 31, 2014

The ways to interact using technology are exploding. You can email, or message if it's ok to wait a few minutes.  If you are in real-time you can talk, use Google Hangouts, or use video to communicate. The options for virtual reality, cinematic reality, and merged reality are exploding as well. Oculus Rift, Samsung, Magic Leap, and multiple others are moving virtual reality into the mainstream.

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Tags: google, Virtual Reailty, technology, cinematic reality

New York Times this week: “Scarier than Ebola” - Get Vaccine Today

Posted by Drew Deaton on Fri, Oct 17, 2014

With Ebola fears surging at the same time global markets plunge, you have reasons to worry.  If you heard there was an Ebola vaccine available you might decide now is the time to get it.  If you live in Dallas or Cleveland, (with a combined population of over 6 million people) you might be wondering if you have had some type of contact.  This is serious.

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Tags: Ebola virus, flu

Why Google & Amazon Are Investing In Remote Video Support Now

Posted by Matt May on Wed, Oct 15, 2014

“Help!”

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Tags: mayday, google helpouts, remote video support, response time, customer service, video chat

How Fitness Wearables Are Changing My Life (And Your's Soon, Too)

Posted by Drew Deaton on Mon, Oct 13, 2014

This may not be surprising, but I love new tech. But...it has to be useful. Yes, Google Glass and the Apple Watch see a lot of press. We have actually have a few Google Glass devices around the office. What has really exploded recently are wearables to track your health. I just recently took the plunge and bought a Jawbone UP24.  There are features I like and my young daughters are always asking me how many steps we took during any walk or run.  You can go as far as tracking your weight, exercise habits, food intake and I’m sure much more. The tiny (Lime-colored) computer strapped to my wrist is monitoring my EVERY move: 880 steps so far today. It automatically syncs that information to an app on my phone that I can check any time. 

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Tags: advancement, fitness wearables, Jawbone UP24, apple, wearables

How To: Improve Customer Service with Remote Video Support

Posted by Matt May on Wed, Oct 08, 2014

In the last post we established two key facts about today’s customers:

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Tags: google glass, remote video support, field service, customer service

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