Why Google Glass is the Future of Remote Video Support

Posted by Matt May on Thu, Nov 21, 2013

Nearly everyone I talk to asks me about Google Glass. Being one of the first members of the Glass Explorer Program has been incredible, and has given me real insight into how large of a bet Google is making on Glass. To those of us in the remote video support industry, Google Glass may very likely be the next big thing.

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Tags: google glass, google, remote video support

Using VIPAAR to Solve a Rubik's Cube with Google Glass [video]

Posted by Matt May on Tue, Nov 12, 2013

We had a question: could a Rubik's cube expert assist a complete novice in completing a cube in under 10 minutes? Watch and find out:

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Tags: google glass, google, augmented reality

Comparison: Collaboration vs Face-To-Face Video for Remote Support

Posted by Matt May on Mon, Nov 04, 2013

I’m often presented with the question: how do virtual interaction and annotation compare to face-to-face video chat for remote support? This is an important question, and so I’ll try to paint a clear picture of how the two are similar, as well as different.

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Tags: remote support, amazon, mayday, annotation, virtual interaction, collaboration

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